March 2010 Quit my job with Microsoft and create une une – Europe’s first Bicycle Universe for Women (uneune.dk).
www.uneune.dk and physical boutique opens on October 29, 2010.
2007- 2010 Microsoft Denmark, Director, Customer & partner Experience (CPE)
Key areas of responsibility are 1) orchestrating and ensuring accountability from business owners to execute on the right activities needed to change perception on Microsoft products & services, 2) driving an efficient process for customer & partner satisfaction surveys to ensure high response rates, reporting on results and planning based on results, 3) driving a customer centric culture with innovative initiatives.
2003-2007 Microsoft Nordic/EMEA, Business Engagement Manager, Nordic, EMEA Customer Service and Support
Key focus is to identify and establish a common way of driving change Focus is on customer experience and loyalty in each country in EMEA.Member of European management team. Develop and implement the right setup, training and communication for customers and employees.
2001-2002: Sabbatical for 1 ½ year to spend time with family. Studying design for 6 months and acting as consultant for smaller start-ups.
1997-2001: Microsoft Denmark/Nordic and Baltic's, Sales Manager OEM Denmark, Nordic and Baltic's.
Responsible for sales and marketing to all local System Builders (PC Manufacturers) and distributors as well as interface to Multinational PC Manufacturers. Responsible for budget and personnel (8) and part of management teams in Denmark, Nordic and EMEA.
1994-1997: Oracle Denmark, Sales Manager for Telesales/Customer Service and Service Sales Group (the latter during the last 6 months of employment).
Start up of 2 new business groups. Responsible for budget and hiring a total of 18 people of which 7 were to be sent to Dublin for starting up European Telesales/Customer Service Group.
1993-1994: Colorgen Ltd., Area Manager Nordic
Responsible for building and developing Nordic Sales Office. Product portfolio include complete Color Matching Systems (hardware and software) to the Color Industry. The system was completely unknown to the Nordic market with lots of competition.
1991-1993: Ambrasoft A/S (Subsidiary of Olivetti), Account Manager New Business Responsible for building new business segment selling customer specific software solutions.
1986-1991: Ashton-Tate Inc., California and Denmark, Account Manager
Responsible for Large Accounts and partners. From 1986 to 1990 employed in the parent company in California, USA. Responsible for building and developing telemarketing and partner service group with 6 people (partner base was 1,500 spread all over the US.) 1988-89 Sales Manager for Large Accounts and partners in Eastern part of USA. Finally employed for 1 ½ years in Denmark responsible for partners.
1983-1985: PA Consulting Group, Research consultant
Responsible for building a Market research department. Developed and implemented International Market Research primarily to the Industrial Sector.
1983 Akademiøkonom (Bachelor in Business Administration), Niels Brock
1981 Højere Handelseksamen, Niels Brock (Economy and Business)
1978 High School Student, Lyngby Statsskole